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FAQ

What size should I order?

All our abayas come in free sizes, except for a very few models where slim fit is available, Where this is available, the website will give he option to choose between slim fit and regular fit, where regular fit is abayas in free sizes.

For abayas in free sizes, As a rule of thumb, the longer the abaya the wider it's width. Therefore, this sizing system will require some alteration for people that are tall and slim or short and UK size 18+.

Size guide for free size abayas:

Person Height [ft] Person Height [cm] Abaya Size Abaya Length [in]
4.8 146 50 49.6
5.0 153 52 52.3
5.2 158 54 54.3
5.4 164 56 56.6
5.5 167 58 57.8
5.7 173 60 60.2
How much do you charge for shipping?

We offer our customers reasonable shipping charges. Depending on the country to which your order is being shipped to, you may choose between standard or tracked shipping. We advice customers from Pakistan, India, Singapore, Dubai, Qatar and Kuwait to use tracked shipping methods.

We have chosen Royal Mail as our carrier. Note that Royal Mail does not operate on Sunday and bank holidays.

For our dear UK customers, we also offer a next day delivery service (express shipping). Orders placed by 15:00 will be dispatched on the same day and be delivered to you on the next day. Order placed after 15:00 or on a Sunday will arrive at your door within 48 hours of placing an order.

Region/Country Standard shipping Tracked shipping Express shipping
Europe £4.99 £9.99 -
Rest of the world £9.99 £14.99 -
**
UK - £2.99 £5.99 (£12.99)
Sri Lanka - £12.99 -
Saudi Arabia - £12.99 -
South Africa - £12.99 -
Can I return my item(s) and get a refund?

If your purchase isn't completely satisfactory, we're happy to accept your return within 14 days of receiving your item.
To request a return, simply follow the instructions here.

Note that items purchased on sale are not eligable for a refunded.

 
Can I exchange my product?

We'd love to exchange your purchase with a different size or even a different product. Send us an e-mail on support@podur.co.uk where you request an exchange, and we'll help you through to get it done.

Does PODUR offer gift wrapping?

We offer a convenient gift wrap service for products purchased from our store. Simply choose gift wrap service under shipping method at checkout. We will choose a suitable gift box for your purchase. We present samples below.

You can also leave a personalised message to the sender, it will be handwritten beautifully and left inside the package. Kindly write your message under notes at checkout.

What is PODUR Rewards?
◈ PODUR Rewards is our customer loyalty program, where our customers can earn and spend PODUR points.

◈ PODUR points can be earned multiple ways:
  ▻ 50 points is rewarded for signing up to PODUR Rewards.
  ▻ 25 points is rewarded for following us on Instagram.
  ▻ 25 points is rewarded for liking us on Facebook.
  ▻ 25 points is rewarded for sharing our page on Facebook.
  ▻ 1 point is rewarded for every pound you spent on our website.
  ▻ 100 points is rewarded for every time someone purchases through your referral.

◈ PODUR points can be spent to redeem discount codes:
  ▻ £5 off coupon can be redeemed for 50 PODUR points.
  ▻ £10 off coupon can be redeemed for 100 PODUR points.
  ▻ £25 off coupon can be redeemed for 250 PODUR points.
How do I use PODUR Rewards?
1. Click on the ”PODUR Rewards” tab.
2. Click on ”Create a store account” and follow the instructions. If you already have an account with us, then log in.
3. Click again on the ”PODUR Rewards” tab to see the welcome window where your current PODUR points balance is shown. From here:
  ▻ Click on “Earn more PODUR Points” to earn more points
  ▻ Click on “See rewards you can earn” to spend your points and redeem discount coupons. (The code will be sent to your e-mail address and can be used during checkout).
  ▻ Scroll down to find the referral link that you can share with family/friends.

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